The ARC Navigation Model is distinct from existing navigation services in the following ways:
1. The navigator is a layperson
The ARC navigator is a bilingual, layperson with no clinical background or medical training. The navigator is trained specifically in patient-centered communication and navigation service delivery, and so has a better knowledge of the context and existing resources.
2. The navigator is integrated into primary care practices
The ARC navigator is a member of the primary care team and promotes the integration of primary and community care by (1) improving continuity of information, and (2) fostering recommendations to community resources by enabling patients’ access to these resources.
3. The navigator is a “generalist”
The ARC navigator supports a broad patient population (e.g., a general population not characterized by a specific cultural background or illness) and promotes access to resources that address a wide range of needs.
4. The navigator can be attached in a Community Health Centre
A partnership with a local Community Health Centre can enable the ARC navigator to be hosted within their premise and work alongside their multicultural health navigators.
5. The navigation services support access to community resources
The ARC navigator connects patients to community-based health and social resources that address disease prevention and health promotion.