"Navigation services, where a person is tasked with helping connect patients to community resources, embedded within primary care may facilitate access and strengthen the continuity of care for patients."
Dahrouge S, Gauthier A, Chiocchio F, Presseau J, Kendall C, Lemonde M, Chomienne MH, Perna A, Toal-Sullivan D, Devlin RA, Timony P and Prud'homme D (2019). Access to Resources in the Community Through Navigation: Protocol for a Mixed-Methods Feasibility Study, JMIR Res Protoc, 8(1) e11022. doi: 10.2196/11022
"The open and respectful dialogue that took place across all members allowed for a much richer conversation and better-informed decisions. We believe that, as a result of the partnership, the navigation model developed is much more likely to be responsive to patient needs, acceptable to care providers and has greater potential for scalability by decision-makers."
Dahrouge S, James K, Gauthier A, and Chiocchio F (2018). Engaging patients to improve equitable access to community resources, CMAJ 190 (Suppl) S46-S47. doi: https://doi.org/10.1503/cmaj.180408