ARC Randomized Controlled Trial 2018-2020
Study design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. navigation services provided by a lay Patient Navigator.
Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.
8 primary care practices
36 primary care providers
4 primary care practices
21 primary care providers