G-0N2EJB0X4M G-T1K8PBJL07 G-ZNM32Z76Q2
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View Final Report

Study design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. ARC Navigation services provided by a lay Patient Navigator.

Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.

Participation breakdown:
Eastern Ottawa
8 primary care practices
36 primary care providers

Greater Sudbury
4 primary care practices
21 primary care providers

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