What is ARC Model?
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Access to Resources In The Community (ARC)  is a patient-centered navigation model integrated in primary care practices with the intention to

help individuals accesses resources that can address their health and social needs. The model utilizes a Patient Navigator who supports patients by finding local resources in their community.


The ARC Navigation Model is distinct from existing navigation services in the following ways:

1. The navigator is a layperson

The ARC navigator is a bilingual, layperson with no clinical background or medical training. The navigator is trained specifically in patient-centered communication and navigation service delivery, and so has a better knowledge of the context and existing resources.

2. The navigator is integrated into primary care practices

The ARC navigator is a member of the primary care team and promotes the integration of primary and community care by (1) improving continuity of information, and (2) fostering recommendations to community resources by enabling patients’ access to these resources.

3. The navigator is a “generalist”

The ARC navigator supports a broad patient population (e.g., a general population not characterized by a specific cultural background or illness) and promotes access to resources that address a wide range of needs.

4. The navigation services support access to community resources

The ARC navigator helps patients overcome barriers and links them to local and virutal services/ goverment support programs that promote health and wellbeing.

Do you reside in the Merrickville or North Dundas region? 
Are you a primary care provider and have patients in the Merrickville & North Dundas regions and would like to refer a patient? Contact us here

Are you stressed? Do you feel alone? Have you lost income?

We offer free navigation support to help people in the North Dundas and Merrickville regions find and use resources that could help address the difficulty people have experienced because of the pandemic.

Would you like more information? Contact us!