Research Components 

  1. Primary care provider orientation


3. ARC Referral Process

LU Brochure2.jpg

2. Promotional material to inform patients on the ARC study and the breadth of available resources in the community

3. ARC Patient Navigator

To test these components we designed the follow studies:

Feasibility Study 2017-2018

Randomized Controlled Trial 2018-2020

Study design: A single-arm, prospective, explanatory, mixed-methods, pre-post design feasibility study.

Objective: To assess whether the ARC model is feasible, including its potential to achieve its intended outcomes (e.g., equitable utilization of community resources), and the viability of the evaluation approach.

Participation breakdown:

4 primary care practices in central Ottawa

35 primary care providers

82 patients

Study design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. navigation services provided by a lay Patient Navigator.

Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.

Participation breakdown:

Eastern Ottawa

8 primary care practices

36 primary care providers

Greater Sudbury

4 primary care practices

21 primary care providers

These studies have been granted ethical approval from the following Research Ethics Boards:

The Ottawa Health Science Network Research Ethics Board

The Bruyère Continuing Care Research Ethics Board

The Hôpital Montfort Research Ethics Board

The University of Ottawa Research Ethics Board


Funding Agencies

© 2019 ARC Navigator Project