To test these components we designed the follow studies:
Feasibility Study 2017-2018
Randomized Controlled Trial 2018-2020
Study design: A single-arm, prospective, explanatory, mixed-methods, pre-post design feasibility study.
Objective: To assess whether the ARC model is feasible, including its potential to achieve its intended outcomes (e.g., equitable utilization of community resources), and the viability of the evaluation approach.
4 primary care practices in central Ottawa
35 primary care providers
Study design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. navigation services provided by a lay Patient Navigator.
Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.
8 primary care practices
36 primary care providers
4 primary care practices
21 primary care providers
These studies have been granted ethical approval from the following Research Ethics Boards:
The Ottawa Health Science Network Research Ethics Board
The Bruyère Continuing Care Research Ethics Board
The Hôpital Montfort Research Ethics Board
The University of Ottawa Research Ethics Board