Access to Resources in the Community
Accès aux Ressources Communautaires

Key Messages

The ARC Navigation Model is a service offered to primary care practices to support their patients in accessing health enabling community resources that address their needs and to fill a gap in the current health services structure. 

 

This service is:

• Highly appreciated by patients

• Easily integrated into primary care practices

• Especially valued by providers working in non-interprofessional practices

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The service has helped patients:

• Overcome barriers to access

• Reach the needed resource(s) (52% access)

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The ARC Navigation Model should be more broadly evaluated, and in different contexts.

​Conclusions and next steps

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• The ARC Navigation model can be successfully integrated into primary care practices.

• The ARC Navigation services are very well received by patients and highly valued to providers working in non-interprofessional practices.

• Support from the ARC navigator removes access barriers and allows individuals to access services that help address their needs.

• The most common reasons for not accessing the recommended community resources were outside the scope of the services provided by the navigator.

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Essential elements of the navigation services include:

• Use of a patient-centered approach that allows the navigator to understand the patient priorities and potential barriers to access

• The trusting relationship established between the ARC navigator and the patient

• The emotional support provided by the navigator which contributes to the trusting relationship