ARC Briefing Note (View Full Briefing Note)
Key Messages
The ARC Navigation Model is a service offered to primary care practices to support their patients in accessing health enabling community resources that address their needs and to fill a gap in the current health services structure.
This service is:
-
Highly appreciated by patients
-
Easily integrated into primary care practices
-
Especially valued by providers working in non-interprofessional practices
The service has helped patients:
-
Overcome barriers to access
-
Reach the needed resource(s) (52% access)
The ARC Navigation Model should be more broadly evaluated, and in different contexts.
ARC Feasibility Report (View Full Report)
Conclusions and next steps
-
The ARC Navigation model can be successfully integrated into primary care practices.
-
The ARC Navigation services are very well received by patients and highly valued to providers working in non-interprofessional practices.
-
Support from the ARC navigator removes access barriers and allows individuals to access services that help address their needs.
-
The most common reasons for not accessing the recommended community resources were outside the scope of the services provided by the navigator.
Essential elements of the navigation services include:
-
Use of a patient-centered approach that allows the navigator to understand the patient priorities and potential barriers to access
-
The trusting relationship established between the ARC navigator and the patient
-
The emotional support provided by the navigator which contributes to the trusting relationship